Customer-facing upgrade
Require an operations lead to review response quality, escalation behaviour and compatibility before approving the change.
Treat a change in intelligence as an operational release, with evidence, named approval and a return plan.

A model change can alter the tone, judgement and output structure of a SAM even when its role description stays the same. Human approval connects the proposed configuration to evaluation findings, affected workflows and information-handling checks. A release decision should state what changed and how unexpected behaviour will be handled.
A controlled change process aims to preserve service continuity and prevent unreviewed intelligence changes reaching customer-facing work.
Require an operations lead to review response quality, escalation behaviour and compatibility before approving the change.
Use separate proposal and approval owners when a change affects confidential information or consequential decisions.
Document the prior approved configuration and the conditions for returning to it if monitored results deteriorate.
A change proposal with affected roles and workflows
Evaluation, compatibility and retention-review evidence
Named approvers, release criteria and a rollback plan
Approved model modality and endpoint access
Capture the current and proposed configurations, reason for change, test results, open risks, approval decision and release owner. Define post-change monitoring and a practical reversal procedure.
Approval actions in the demo are simulated. They do not deploy models, change service configuration or execute a rollback.