Know what your team accomplished—and what needs attention.
Bring operational quality, customer experience, commercial activity and cost into one view. Inspect the work behind a number and use evidence to improve the next version of your team.
Daily management
See completed work, overdue tasks, approval queues, failed actions and escalations. Ask your Operations Manager for a summary and open the underlying records.
Customer and commercial outcomes
Follow enquiries through response, resolution, meetings and pipeline movement. Keep observed outcomes separate from estimated time savings or attributed revenue.
Quality and cost together
Compare models and workflows using task results, latency, review findings and cost per successful outcome. Find where more automation helps—and where additional review is needed.
Proposed measurement library
Tasks completed
Distinct tasks reaching accepted completion during period
Proposed instrumentation · No live measurements
Task success rate
Accepted completed tasks / terminal tasks, including failures
Proposed instrumentation · No live measurements
Task cycle time
Median and p95 of accepted completion time minus task creation time
Proposed instrumentation · No live measurements
On-time completion
Completed tasks by due time / all tasks due in period
Proposed instrumentation · No live measurements
Backlog
Open tasks at period end
Proposed instrumentation · No live measurements
Overdue backlog
Open tasks past due time at period end
Proposed instrumentation · No live measurements
Autonomous completion
Accepted tasks completed without human action / accepted completions
Proposed instrumentation · No live measurements
Human escalation rate
Tasks escalated to a person / tasks started
Proposed instrumentation · No live measurements
Approval wait
Median and p95 approval decision time minus request time
Proposed instrumentation · No live measurements
First-pass acceptance
Reviewed outputs accepted without revision / reviewed outputs
Proposed instrumentation · No live measurements
Rework rate
Completed tasks reopened within 7 days / completions with full 7-day observation
Proposed instrumentation · No live measurements
Handoff success
Delegations accepted by intended recipient / attempted delegations
Proposed instrumentation · No live measurements
First response time
First meaningful response minus inbound arrival; exclude empty acknowledgements
Proposed instrumentation · No live measurements
Conversation resolution
Resolved conversations without reopening for 7 days / closed cohort with full observation
Proposed instrumentation · No live measurements
First-contact resolution
Eligible issues resolved in first contact without 7-day repeat / eligible fully observed issues
Proposed instrumentation · No live measurements
Call answer rate
Answered eligible inbound calls / eligible inbound calls offered
Proposed instrumentation · No live measurements
Caller abandonment
Calls ended by caller before answer / eligible inbound calls offered
Proposed instrumentation · No live measurements
Transfer completion
Transfers connected to intended destination / attempted transfers
Proposed instrumentation · No live measurements
Conversation duration
Median and p95 end time minus start time, by channel
Proposed instrumentation · No live measurements
CSAT
Positive survey responses / valid survey responses; display response count and response rate
Proposed instrumentation · No live measurements
Booking conversion
Confirmed bookings / eligible booking-intent conversations
Proposed instrumentation · No live measurements
Appointment attendance
Attended appointments / appointments due, excluding documented cancellations
Proposed instrumentation · No live measurements
Leads qualified
Distinct leads meeting approved qualification rubric
Proposed instrumentation · No live measurements
Qualified meetings held
Held meetings meeting the qualification rubric
Proposed instrumentation · No live measurements
Positive reply rate
Distinct positively replying prospects / delivered-to prospects in campaign cohort
Proposed instrumentation · No live measurements
Sequence-to-meeting rate
Prospects with booked meetings / prospects entering fully observed sequence cohort
Proposed instrumentation · No live measurements
Pipeline created
Sum of newly created qualified opportunity values; currency and deduplication explicit
Proposed instrumentation · No live measurements
Opportunity win rate
Closed-won opportunities / all closed opportunities
Proposed instrumentation · No live measurements
Sales cycle
Median closed-won time minus qualified opportunity creation time
Proposed instrumentation · No live measurements
SAM-assisted revenue
Recorded closed-won revenue with documented SAM involvement; attribution, not causal lift
Proposed instrumentation · No live measurements
Email hard-bounce rate
Hard-bounced recipients / attempted recipient deliveries
Proposed instrumentation · No live measurements
Unsubscribe rate
Unique unsubscribing recipients / delivered-to recipients
Proposed instrumentation · No live measurements
Suppression violations
Verified sends to suppressed destinations; target zero
Proposed instrumentation · No live measurements
Publishing completion
Approved posts published by schedule / approved posts due
Proposed instrumentation · No live measurements
Review-response coverage
Eligible customer reviews answered / eligible reviews received
Proposed instrumentation · No live measurements
Receivables overdue
Total outstanding overdue invoice balance at period end
Proposed instrumentation · No live measurements
Days sales outstanding
Average receivables / credit sales in period × period days; accounting source required
Proposed instrumentation · No live measurements
Promises to pay kept
Promises fully met by agreed date / promises due
Proposed instrumentation · No live measurements
Collections-assisted receipts
Payments matched to invoices with documented follow-up; not incremental-revenue claim
Proposed instrumentation · No live measurements
Invoice exception rate
Invoices requiring discrepancy review / invoices processed
Proposed instrumentation · No live measurements
STT error rate
Word edits / reference words on a human-transcribed sampled set, by language
Proposed instrumentation · No live measurements
Voice response latency
p50/p95 user end-of-turn to first audible agent response at client; report tool/no-tool separately
Proposed instrumentation · No live measurements
Knowledge answer quality
Correct, sufficiently supported answers / expert-reviewed answer sample
Proposed instrumentation · No live measurements
Policy violations
Verified violations by severity; include blocked attempts separately
Proposed instrumentation · No live measurements
Tool execution success
Successful business operations / attempted operations; retries separately counted
Proposed instrumentation · No live measurements
Service availability
Successful eligible synthetic checks / scheduled eligible checks; exclusions visible
Proposed instrumentation · No live measurements
Cost per accepted task
Allocated variable processing cost / accepted completed tasks; cost scope shown
Proposed instrumentation · No live measurements
Model and media spend
Metered model, speech, image and video charges by provider and currency
Proposed instrumentation · No live measurements
Estimated time released
Accepted task volume × validated manual baseline minus human review/rework time; explicitly estimated
Proposed instrumentation · No live measurements
Skill-release improvement
Matched evaluation pass-rate difference between candidate and baseline, plus regressions and sample size
Proposed instrumentation · No live measurements
Explore the capabilities.
Technical requirements, operating controls and workspace availability for every documented capability, organised by ASAMIA product family.
Business Suite · ASAMIACommerce, learning & agency operations
ASAMIA commerceCoordinate transactions, courses, communities and managed workspaces.
Products, order schemas, invoice rules, payment authorisation, access entitlements and workspace permissions define commerce operations.
- Payments and invoices
- Payment service integrations
- Products and order management
- Subscription billing review
- Estimates and proposal workflows
- Course and membership spaces
- Communities and client portals
- Training showroom content
- Custom dashboards and reporting
- User and agent reporting
- Agency sub-account management
- SaaS-mode provisioning
- Phone and email rebilling
- White-label mobile app planning
- Optional premium services review
- Text-to-pay workflows
- Estimates and proposal review
- Subscription lifecycle management
- Branded client portal app planning
- Automated sub-account creation
The sample workspace does not collect payments, enrol subscribers, publish courses or provision production accounts.
Operations · ASAMIABusiness insights & measurement
ASAMIA analyticsInspect measures for operations, customer experience, sales and governance.
The metric library contains 50 definitions. Production instrumentation requires source mappings, timestamps, calculation rules and reporting baselines.
- 50-definition metric library
- Operations and workload measures
- Sales pipeline measures
- Customer experience measures
- Finance workflow measures
- Marketing performance measures
- Voice and channel measures
- Knowledge quality measures
- Governance and approval measures
- Human handoff measures
- Cost and model usage planning
- Dashboard and report design
Sample dashboard values are synthetic and are not production telemetry, measured outcomes or service-level guarantees.
Build the team your business needs next.
Bring one process or your wider operating plan. We’ll help you map the roles, connections and controls for an ASAMIA deployment.
Meet SAM · Super Agent Model