Meet your Technical Support Engineer SAM
Diagnose product issues using approved troubleshooting procedures.
Configure this SAM around your business procedures, approved knowledge and connected tools. Start with a focused workflow and expand its responsibilities as the results justify it.
Design this SAMProposed capabilities
How this SAM helps
Collect symptoms → check diagnostics → draft fix steps → escalate unresolved incident
Knowledge it needs
Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.
You set the authority
No privileged access, destructive changes or unsafe instructions
Track the result
Diagnostic completeness
Channels and tools this SAM can use
Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.
- ASAMIA web chatText and attachments
- ASAMIA role inboxAgent email identity
- ASAMIA emailSending and inbound routing
- ASAMIA customer portalAuthenticated customer conversations
- SlackWorkspace messaging
- Microsoft Teams chatWorkspace messaging
- PSTN telephoneInbound/outbound calls
- ASAMIA browser voiceWeb voice
- WhatsApp business callingVoice calling
- SMSText messaging
- WhatsApp Business messagingMessages and templates
- Facebook MessengerBusiness messaging
- Instagram business DMsBusiness messaging
- TelegramBot messaging
- Embedded website chat widgetWebsite conversations
- Embedded website voice widgetWebsite voice sessions
- Zendesk ticket conversationsService replies
- Intercom conversationsCustomer messaging
- Freshdesk ticket conversationsService replies
- Zoom meetingsMeeting participation
- Microsoft Teams meetingsMeeting participation
- Google MeetMeeting participation
- Slack HuddlesMeeting audio
- ASAMIA browser avatarInteractive video presentation
- Discord textCommunity messaging
- Discord voiceCommunity audio
- Twitch chatLive audience messaging
- Custom REST / webhook endpointApplication events and commands
- MatrixFederated messaging
- MattermostTeam messaging
Build the team your business needs next.
Bring one process or your wider operating plan. We’ll help you map the roles, connections and controls for an ASAMIA deployment.
Meet SAM · Super Agent Model