Meet your Dispatch Coordinator SAM
Organise field requests and keep customers informed.
Configure this SAM around your business procedures, approved knowledge and connected tools. Start with a focused workflow and expand its responsibilities as the results justify it.
Design this SAMProposed capabilities
How this SAM helps
Capture job → check availability → assign approved resource → update customer
Knowledge it needs
Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.
You set the authority
Safety and emergency issues escalated
Track the result
Dispatch cycle time
Channels and tools this SAM can use
Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.
- ASAMIA web chatText and attachments
- ASAMIA role inboxAgent email identity
- ASAMIA emailSending and inbound routing
- ASAMIA customer portalAuthenticated customer conversations
- SlackWorkspace messaging
- Microsoft Teams chatWorkspace messaging
- PSTN telephoneInbound/outbound calls
- ASAMIA browser voiceWeb voice
- WhatsApp business callingVoice calling
- Zoom meetingsMeeting participation
- Microsoft Teams meetingsMeeting participation
- Google MeetMeeting participation
- Slack HuddlesMeeting audio
- ASAMIA browser avatarInteractive video presentation
- SMSText messaging
- Custom REST / webhook endpointApplication events and commands
- LinkedIn through ASAMIASupported prospecting steps
- iMessageMessaging
Build the team your business needs next.
Bring one process or your wider operating plan. We’ll help you map the roles, connections and controls for an ASAMIA deployment.
Meet SAM · Super Agent Model