Keep customer cases consistent across voice, email and chat.
Configure this SAM around your business procedures, approved knowledge and connected tools. Start with a focused workflow and expand its responsibilities as the results justify it.
How this SAM helps
Identify customer → reconcile channel history → prepare response → route unresolved case
Knowledge it needs
Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.
You set the authority
Consent and identity checks apply; humans approve sensitive disclosures
Track the result
Cross-channel case continuity
Channels and tools this SAM can use
Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.
- ASAMIA web chatText and attachments
- ASAMIA role inboxAgent email identity
- ASAMIA emailSending and inbound routing
- ASAMIA customer portalAuthenticated customer conversations
- SlackWorkspace messaging
- Microsoft Teams chatWorkspace messaging
- PSTN telephoneInbound/outbound calls
- ASAMIA browser voiceWeb voice
- WhatsApp business callingVoice calling
- SMSText messaging
- WhatsApp Business messagingMessages and templates
- Facebook MessengerBusiness messaging
- Instagram business DMsBusiness messaging
- TelegramBot messaging
- Embedded website chat widgetWebsite conversations
- Embedded website voice widgetWebsite voice sessions
- Zendesk ticket conversationsService replies
- Intercom conversationsCustomer messaging
- Freshdesk ticket conversationsService replies
- Zoom meetingsMeeting participation
- Microsoft Teams meetingsMeeting participation
- Google MeetMeeting participation
- Slack HuddlesMeeting audio
- ASAMIA browser avatarInteractive video presentation
Build the team your business needs next.
Bring one process or your wider operating plan. We’ll help you map the roles, connections and controls for an ASAMIA deployment.
Meet SAM · Super Agent Model