Meet your Receptionist SAM
Give enquiries a clear and helpful first response.
Configure this SAM around your business procedures, approved knowledge and connected tools. Start with a focused workflow and expand its responsibilities as the results justify it.
Design this SAMProposed capabilities
How this SAM helps
Greet → identify need → capture details → route or book
Knowledge it needs
Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.
You set the authority
Disclose AI; offer human transfer
Track the result
Enquiry capture rate
Channels and tools this SAM can use
Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.
- ASAMIA web chatText and attachments
- ASAMIA role inboxAgent email identity
- ASAMIA emailSending and inbound routing
- ASAMIA customer portalAuthenticated customer conversations
- SlackWorkspace messaging
- Microsoft Teams chatWorkspace messaging
- PSTN telephoneInbound/outbound calls
- ASAMIA browser voiceWeb voice
- WhatsApp business callingVoice calling
- SMSText messaging
- WhatsApp Business messagingMessages and templates
- Facebook MessengerBusiness messaging
- Instagram business DMsBusiness messaging
- TelegramBot messaging
- Embedded website chat widgetWebsite conversations
- Embedded website voice widgetWebsite voice sessions
- Zendesk ticket conversationsService replies
- Intercom conversationsCustomer messaging
- Freshdesk ticket conversationsService replies
Build the team your business needs next.
Bring one process or your wider operating plan. We’ll help you map the roles, connections and controls for an ASAMIA deployment.
Meet SAM · Super Agent Model