Start with the work
Choose a queue, process or customer journey. Record its current workload, handovers and service standards.
ASAMIA · Business proposal deck
ASAMIA.
Real Digital Humans.
Turn SAM features, technical specifications and deployment tiers into a clear proposal for your business.
81 role templates · 237 capabilities · 16 platform families
Proposal · 01
ASAMIA. Real Digital Humans.
ASAMIA is ready for real business implementations. A proposal framework for turning a defined business responsibility into an accountable SAM-led workflow.
Design the digital employee
A professional personality, approved knowledge, long-term memory and emotional awareness shaped around your business.
Agree the outcome
Define success, permissions and escalation owners before implementation. No invented savings or performance promises.
Proposal · 02
A personality. A memory. A better handover.
SAM features become practical proposal deliverables, not a generic chatbot subscription.
A SAM that represents you
Set a professional personality and preferred accent, including Kiwi where supported; update the brief as your services grow.
Continue the conversation
Retrieve relevant customer context so callers need not start from scratch, within your access and retention rules.
Emotional intelligence built in
Every SAM reads how a customer is feeling — frustrated, anxious, rushed or pleased — and adapts its pace, wording and next step with genuine empathy, escalating to a person when emotions run high.
Proposal · 03
One role across the customer journey.
Connect the agreed channels and keep important commitments under human authority.
Phone, voice chat, messaging, email and video
Plan consistent service across WhatsApp, Instagram, Messenger, web chat, SMS, email, Zoom and Teams using authorised connections.
Consent-based recordings, transcripts and action summaries
Review the request before calling back, with useful job details and a clear next action instead of scattered notes.
Call screening, escalation and human approval
Separate sales calls from genuine jobs, prioritise follow-ups and keep sensitive commitments with the person responsible.
Proposal · 04
The specification behind the proposal.
Five technical areas define what is configured, tested and signed off. Full detail remains in the SAM specification.
Identity and role design
Name and personality: Custom name, personality and tone set per SAM, aligned to your brand voice. Responsibilities: Up to twelve defined responsibilities per role, each with its own approval level.
Intelligence
Operating layer: ANNA — Advanced Neural Network AI — powers ANNA OS and ASAMIA AI. Knowledge: Answers grounded in your approved business knowledge, documents and policies.
Channels and capacity
Messaging: WhatsApp, Instagram, Messenger, SMS and web chat from one agent. Concurrency: Up to 20 concurrent calls per voice deployment, subject to agreed service levels.
Operations and oversight
Analytics: Call analytics, outcome tracking and management views in the workspace. Approval gates: Messages, spending, refunds, contracts, deletions and sensitive information always require human approval.
Security and deployment
Data handling: Data-retention review and residency arrangements agreed per deployment. Support: Local New Zealand support with setup, training and go-live assistance.
Proposal · 05
Focused workflow
For a business introducing its first SAM-led process.
Included scope 1
One defined outcome, scoped end to end
Included scope 2
The SAM roles, knowledge and connections it needs
Included scope 3
Approval gates and success measures agreed up front
Included scope 4
Setup, training and go-live support
Pricing: scoped written quote. Pricing is proposal-based, not a published rate card. Your written quote confirms currency, taxes, setup fees, recurring charges, usage allowances and any overage rates before you commit.
Proposal · 06
Coordinated team
For businesses connecting responsibilities across operations, sales, support and administration.
Included scope 1
Multiple SAM roles sharing workflows and memory
Included scope 2
Management views across the whole team
Included scope 3
Shared knowledge, governance and reporting
Included scope 4
A phased rollout agreed with your team
Pricing: scoped written quote. Pricing is proposal-based, not a published rate card. Your written quote confirms currency, taxes, setup fees, recurring charges, usage allowances and any overage rates before you commit.
Proposal · 07
Enterprise deployment
For organisations with additional identity, governance, procurement, integration or hosting requirements.
Included scope 1
Architecture, contracts and responsibilities assessed together
Included scope 2
SSO, two-factor access and voice identity controls
Included scope 3
Custom integration and data-residency arrangements
Included scope 4
Agreed service levels and governance review
Pricing: scoped written quote. Pricing is proposal-based, not a published rate card. Your written quote confirms currency, taxes, setup fees, recurring charges, usage allowances and any overage rates before you commit.
Proposal · 08
A clear commercial proposal.
Pricing is proposal-based, not a published rate card. Your written quote confirms currency, taxes, setup fees, recurring charges, usage allowances and any overage rates before you commit.
Implementation
One-off discovery, role configuration, knowledge preparation, integration, testing and training are itemised.
Recurring platform and support
The selected tier, SAM roles, users, enabled modules and support arrangements determine the recurring scope.
Usage and retention
Model and media usage, voice minutes, messaging, telephone numbers and storage are quoted with allowances and limits.
Terms before commitment
Confirm billing frequency, taxes, quote validity, service levels, change requests and cancellation terms in the final agreement.
Proposal · 09
From scope to a controlled go-live.
Milestones are agreed for your implementation; timing depends on knowledge, integrations and review requirements.
Define the role
Describe your services, coverage area, working hours, customer questions and the outcome the SAM owns.
Shape its voice and knowledge
Choose a name, tone and language preferences. Supply approved prices, procedures and examples of a good conversation.
Connect and test
Authorise the phone identity, calendar and customer systems. Test interruptions, uncertain answers, busy periods and human handoff.
Review and improve
Agree recording consent and retention. Confirm bookings, inspect summaries and update the role with reviewed feedback.
Proposal · 10
Your business. Your written proposal.
Book a working session to turn this framework into a client-specific scope and quote. This deck is not a binding offer.
Business brief
Company, workflow owner, service area, current tools, workload and desired outcome.
Selected solution
Tier, named SAM roles, responsibilities, knowledge sources, connected channels and approval matrix.
Acceptance plan
Test cases, success measures, training, escalation owners and go-live sign-off.
Commercial schedule
Your proposal covers included sam roles and users, setup and training, enabled modules, support arrangements, model and media usage, voice minutes, messaging and email, telephone numbers, storage and retention, agreed service levels.
Next step
Make it your proposal.
Bring one workflow, its tools and its decision boundaries. We’ll agree the right tier, scope and commercial schedule.
Meet your digital team
Typical SAM roles directory
Almost any office job can be executed by a SAM. Use the ASAMIA BuildLab to quickly create and fill any human roles with a custom SAM, no coding or IT knowledge necessary.
Find or easily build the right SAM for your business: 81 roles with clear responsibilities, connected channels and human-led authority.
81 role templates · AI-generated fictional portraits
Operations Manager
Keep responsibilities, priorities and exceptions in view.
Office Administrator
Keep everyday business administration organised.
Receptionist
Give enquiries a clear and helpful first response.
Product and Service Support Specialist
Turn approved product knowledge into useful assistance.
Social Media Manager
Maintain an organised publishing and response workflow.
Accounts Assistant
Prepare accurate financial records for review.
Receivables and Collections Specialist
Follow up outstanding accounts with consistency and care.
Sales Manager
Keep pipeline actions and sales priorities visible.
Sales Development Representative
Turn approved prospecting into qualified conversations.
Business Development Manager
Prepare and progress relevant commercial opportunities.
Customer Success Manager
Help customers stay engaged and reach their next milestone.
Scheduling Coordinator
Match requests with the right people and available time.
Executive Assistant
Keep a leader’s preparation and follow-through organised.
Project Coordinator
Keep project actions and dependencies moving.
Procurement Assistant
Prepare purchasing decisions with clear supporting information.
Accounts Payable Assistant
Organise payable records and approval requests.
Payroll Administrator
Prepare payroll inputs and surface inconsistencies.
HR Administrator
Keep approved employee processes organised.
Recruitment Coordinator
Help organise applications and interview logistics.
Onboarding Specialist
Guide people through a clear start-to-finish checklist.
Research Analyst
Turn authorised sources into structured research drafts.
Reporting Analyst
Make business performance easier to inspect.
Quality Assurance Reviewer
Check completed work against an agreed standard.
IT Helpdesk Coordinator
Resolve routine access and support requests within policy.
Ecommerce Support Specialist
Keep order enquiries and service follow-up connected.
Dispatch Coordinator
Organise field requests and keep customers informed.
Property Administration Assistant
Keep property enquiries, visits and maintenance records organised.
Content and Newsletter Editor
Turn a brief into consistent editorial drafts.
Reputation Manager
Bring customer feedback into a considered response process.
Training Coordinator
Keep learning resources and participation organised.
Michael — Role Architect
Turn a business responsibility into a testable SAM design.
System Design SAM
Turn approved business requirements into system configuration.
Compliance Officer
Keep obligations, evidence and policy exceptions under review.
Human Resources Manager
Coordinate employee cases, policy guidance and workforce planning.
Claims Specialist
Prepare complete claims files and identify missing evidence.
Claims Operations Coordinator
Keep claim deadlines, documents and assessor handoffs organised.
Call Center Agent
Handle focused inbound enquiries and prepare clear follow-ups.
Contact Center Agent
Keep customer cases consistent across voice, email and chat.
Senior Sales Engineer
Turn technical discovery into a reviewed solution proposal.
Digital Advertising Specialist
Prepare paid campaigns with clear targeting and budget controls.
Video Producer
Coordinate scripts, shot lists and review-ready video assets.
Legal Advisor
Prepare legal research and document reviews for qualified counsel.
Marketing Manager
Connect campaigns, positioning and launch deadlines.
Web Designer
Translate brand and user needs into accessible page designs.
Web Developer
Prepare reviewed website changes and reproducible fixes.
SEO Specialist
Prioritise search improvements using site and query evidence.
Blog Author
Write source-grounded articles in the business voice.
Chief Executive Officer
Prepare decision briefs and coordinate strategic priorities.
Chief Operating Officer
Coordinate operating plans, capacity and cross-team exceptions.
Chief Financial Officer
Prepare financial scenarios, cash reviews and board reporting.
Chief Technology Officer
Organise technology choices, architecture reviews and delivery risks.
Chief Information Officer
Coordinate enterprise systems, access priorities and IT governance.
Chief Marketing Officer
Prepare market positioning and coordinated growth programmes.
Chief Revenue Officer
Align pipeline, sales execution and customer expansion priorities.
Chief People Officer
Prepare workforce strategy and people-risk decision briefs.
Chief Information Security Officer
Organise security risks, incident briefs and control reviews.
Chief Compliance Officer
Coordinate compliance obligations and accountable board reporting.
Chief Legal Officer
Organise enterprise legal matters and outside-counsel handoffs.
Chief Product Officer
Turn customer evidence into reviewed product priorities.
Chief Data Officer
Coordinate data quality, ownership and responsible analytics.
Chief Strategy Officer
Prepare strategic options from approved market evidence.
Chief Customer Officer
Connect customer feedback with retention and service priorities.
Banking Operations Assistant
Prepare banking service requests and reconciliation evidence.
Quality Assurance Analyst
Prepare test cases and trace defects to reproducible evidence.
Insurance Policy Administrator
Keep policy records, renewals and servicing requests organised.
Risk Analyst
Structure risk evidence and proposed mitigation actions.
Contract Administrator
Track contract obligations, review dates and approval handoffs.
Financial Planning Analyst
Prepare budgets, variance notes and decision scenarios.
Bookkeeping Specialist
Prepare coded transactions and reconciliation exceptions.
Supply Chain Analyst
Identify stock risks and supplier handoff priorities.
Inventory Coordinator
Keep stock records, count discrepancies and reorder reviews organised.
Customer Retention Specialist
Prepare renewal reviews and evidence-based recovery plans.
Technical Support Engineer
Diagnose product issues using approved troubleshooting procedures.
Cybersecurity Analyst
Triage security signals and prepare incident evidence.
Data Analyst
Turn approved datasets into traceable operational insights.
Business Analyst
Translate operational needs into clear requirements and acceptance criteria.
Product Manager
Prepare product discovery, prioritisation and release briefs.
Graphic Designer
Prepare brand-consistent visual assets for review.
Public Relations Coordinator
Prepare media briefs, approved statements and response tracking.
Learning and Development Manager
Map skills needs to reviewed training programmes.
SAM Department Manager
Coordinate your department’s SAM team, review its work and keep your priorities moving.
Your digital office, coordinated.
A suggested core team includes an Operations Manager, Office Administrator, Receptionist, Product and Service Support Specialist, Social Media Manager, Accounts Assistant, Receivables Specialist, Sales Manager, at least one SDR and at least one Business Development Manager. Scale the mix to your business; a template is not a staffing or pricing commitment.
Don’t see your role? Design it with Michael.SAM · Super Agent Model
Your business. Your own digital employee.
A custom role with your knowledge, a professional voice and clear authority — built to keep enquiries and work moving.
Work on your terms
Separate sales calls from genuine jobs, prioritise follow-ups and keep sensitive commitments with the person responsible.
Turn enquiries into next steps
Capture location, job details and availability, then prepare a booking your team can confirm, reschedule or decline.
An after-hours front desk
Collect overnight enquiries for the next working day; route urgent requests to a named person rather than leaving them in voicemail.
One role, connected conversations
Plan consistent service across WhatsApp, Instagram, Messenger, web chat, SMS, email, Zoom and Teams using authorised connections.
Built on AI models that score around 130 on IQ-style reasoning tests.
Role builder
Design a SAM role of your own.
Write the responsibilities, decide which ones need a person's sign-off, and choose the capabilities the role relies on. Roles you build are saved in this browser only.
Responsibilities and approval levels
Use a manager or executive approval for anything that sends messages, spends money, changes contracts or touches sensitive information.