Channels
Proposed capabilitiesLet the conversation reach the right SAM.
Design customer and team experiences across supported telephone, email, messaging, web and meeting connections. Keep channel capabilities visible so you know where a SAM can read, reply, speak or join a meeting.
56 candidate endpoints · ASAMIA implementation unverified
Planned
ASAMIA web chat
Text and attachments
- Transport / media
- Text and attachments
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA browser voice
Web voice
- Transport / media
- Web voice
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA browser avatar
Interactive video presentation
- Transport / media
- Interactive video presentation
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA browser camera sharing
User-authorised vision input
- Transport / media
- User-authorised vision input
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA iOS app
Chat, voice, approvals
- Transport / media
- Chat, voice, approvals
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA Android app
Chat, voice, approvals
- Transport / media
- Chat, voice, approvals
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Embedded website chat widget
Website conversations
- Transport / media
- Website conversations
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Embedded website voice widget
Website voice sessions
- Transport / media
- Website voice sessions
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
PSTN telephone
Inbound/outbound calls
- Transport / media
- Inbound/outbound calls
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
SIP telephony
Business voice routing
- Transport / media
- Business voice routing
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
SMS
Text messaging
- Transport / media
- Text messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
MMS
Multimedia messaging
- Transport / media
- Multimedia messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Exploratory
RCS business messaging
Rich messaging
- Transport / media
- Rich messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA role inbox
Agent email identity
- Transport / media
- Agent email identity
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA email
Sending and inbound routing
- Transport / media
- Sending and inbound routing
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Gmail
Authorised mailbox workflow
- Transport / media
- Authorised mailbox workflow
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Microsoft Outlook / Exchange
Authorised mailbox workflow
- Transport / media
- Authorised mailbox workflow
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
IMAP / SMTP mail
Compatible mailbox connection
- Transport / media
- Compatible mailbox connection
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
WhatsApp Business messaging
Messages and templates
- Transport / media
- Messages and templates
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Exploratory
WhatsApp business calling
Voice calling
- Transport / media
- Voice calling
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Exploratory
WhatsApp video calling
Live video participation
- Transport / media
- Live video participation
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Facebook Messenger
Business messaging
- Transport / media
- Business messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Instagram business DMs
Business messaging
- Transport / media
- Business messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
LinkedIn through ASAMIA
Supported prospecting steps
- Transport / media
- Supported prospecting steps
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Telegram
Bot messaging
- Transport / media
- Bot messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Slack
Workspace messaging
- Transport / media
- Workspace messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Slack Huddles
Meeting audio
- Transport / media
- Meeting audio
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Microsoft Teams chat
Workspace messaging
- Transport / media
- Workspace messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Microsoft Teams meetings
Meeting participation
- Transport / media
- Meeting participation
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Zoom meetings
Meeting participation
- Transport / media
- Meeting participation
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Google Meet
Meeting participation
- Transport / media
- Meeting participation
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Google Chat
Workspace messaging
- Transport / media
- Workspace messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Discord text
Community messaging
- Transport / media
- Community messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Discord voice
Community audio
- Transport / media
- Community audio
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Signal
Messaging
- Transport / media
- Messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Matrix
Federated messaging
- Transport / media
- Federated messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Mattermost
Team messaging
- Transport / media
- Team messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Nextcloud Talk
Workspace conversations
- Transport / media
- Workspace conversations
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Synology Chat
Team messaging
- Transport / media
- Team messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
IRC
Text channels
- Transport / media
- Text channels
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Twitch chat
Live audience messaging
- Transport / media
- Live audience messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
LINE
Messaging
- Transport / media
- Messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Feishu / Lark
Workspace messaging
- Transport / media
- Workspace messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
WeCom
Business messaging
- Transport / media
- Business messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Messaging
- Transport / media
- Messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
QQ bot
Messaging
- Transport / media
- Messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Zalo
Messaging
- Transport / media
- Messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
iMessage
Messaging
- Transport / media
- Messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
FaceTime
Video meeting
- Transport / media
- Video meeting
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
ASAMIA customer portal
Authenticated customer conversations
- Transport / media
- Authenticated customer conversations
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Zendesk ticket conversations
Service replies
- Transport / media
- Service replies
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Intercom conversations
Customer messaging
- Transport / media
- Customer messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Freshdesk ticket conversations
Service replies
- Transport / media
- Service replies
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
HubSpot conversations
CRM-associated messaging
- Transport / media
- CRM-associated messaging
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Salesforce service conversations
Service workflow
- Transport / media
- Service workflow
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
Planned
Custom REST / webhook endpoint
Application events and commands
- Transport / media
- Application events and commands
- Direction
- To be validated
- Region / plan
- Deployment-specific
- Authorisation
- Required
- Human handoff
- To be tested
- Last verification
- Not verified
These are candidate communication endpoints, not verified native ASAMIA channels. Messaging, calling, vision and meeting participation are validated separately.
ASAMIA capability catalogue
Explore the capabilities.
Technical requirements, operating controls and workspace availability for every documented capability, organised by ASAMIA product family.
Communication · ASAMIAReal-time voice & speech
ASAMIA voiceVoice conversations with transcription, multilingual speech and interruption handling.
Speech recognition, synthesis, translation, speaker separation, turn detection and media transport are separate parts of a voice configuration. Latency is measured end to end for each deployment.
- Real-time speech transcription
- Asynchronous audio transcription
- Speaker diarisation
- Language detection
- Multilingual transcription
- Speech-to-text translation
- Speech-to-speech translation
- Text-to-speech output
- Pronunciation guidance
- Speech speed and tone settings
- Voice activity detection
- Turn detection and interruptions
- WebRTC transport
- WebSocket telephony transport
- Human call transfer
- Recording and transcript consent
Production boundary
The sample workspace does not open a microphone, place calls or generate audio. Recording and speech rights require consent.
Communication · ASAMIALive avatars & camera vision
ASAMIA avatarsVisible SAM conversations and permission-based visual assistance.
Avatar presentation, bidirectional audio/video, camera interpretation and meeting participation each require their own session configuration.
- Interactive avatar sessions
- Bidirectional audio/video
- Avatar persona selection
- Avatar appearance studio
- Consented camera input
- Field-assistance visual review
- Document and object inspection
- Live video-call training
- Meeting transport evaluation
- Human video handoff
- Session consent and stop controls
- Avatar usage-rights review
Production boundary
Camera access must be explicit and revocable; the sample workspace does not start live avatar or camera sessions.
Communication · ASAMIAAgent phone, email & channels
ASAMIA communicationsDedicated communication identities with reviewed channel permissions.
Phone routing, email identities, verified domains, delivery events and human handovers are configured per SAM and communication channel.
- Per-SAM phone-number assignment
- Number region and capability review
- Inbound call routing
- Outbound call permissions
- SMS and messaging evaluation
- Per-SAM email identity
- Inbound email processing
- Verified sending domains
- Email delivery webhooks
- Inbox ownership and handovers
- Consent and suppression lists
- Channel-specific human escalation
Production boundary
The sample workspace does not purchase numbers, create mailboxes or send real messages. Opt-out and regional rules apply.
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Meet SAM · Super Agent Model