Capability catalogue
ASAMIA Business Suite · Business Suite
Call tracking and IVR planning
Call tracking and IVR planning forms part of ASAMIA Business Suite. Organise customer relationships from first enquiry through retention.
Documented capability
Technical requirements
- 01
Authorised customer workspace and field mappings
- 02
Pipeline stages, record ownership and duplicate rules
- 03
Approved triggers, write scopes and customer handovers
- 04
Define the inputs, expected output and acceptance checks for call tracking and ivr planning.
Functional specification
Customer records, pipelines, unified conversations, calendars, field mappings and workflow triggers define customer operations.
Operating controls
Customer writes and outreach require authorised connections and approved policies; sample records do not update external systems.
CRM & customer operations