Capability catalogue
ASAMIA Business Suite · Business Suite
Task assignment and follow-ups
Task assignment and follow-ups forms part of ASAMIA Business Suite. Organise customer relationships from first enquiry through retention.
Documented capability
Technical requirements
- 01
Authorised customer workspace and field mappings
- 02
Pipeline stages, record ownership and duplicate rules
- 03
Approved triggers, write scopes and customer handovers
- 04
Define the inputs, expected output and acceptance checks for task assignment and follow-ups.
Functional specification
Customer records, pipelines, unified conversations, calendars, field mappings and workflow triggers define customer operations.
Operating controls
Customer writes and outreach require authorised connections and approved policies; sample records do not update external systems.
CRM & customer operations