Capability catalogue
ASAMIA Business Suite · Business Suite
Custom fields and records
Custom fields and records forms part of ASAMIA Business Suite. Organise customer relationships from first enquiry through retention.
Documented capability
Technical requirements
- 01
Authorised customer workspace and field mappings
- 02
Pipeline stages, record ownership and duplicate rules
- 03
Approved triggers, write scopes and customer handovers
- 04
Define the inputs, expected output and acceptance checks for custom fields and records.
Functional specification
Customer records, pipelines, unified conversations, calendars, field mappings and workflow triggers define customer operations.
Operating controls
Customer writes and outreach require authorised connections and approved policies; sample records do not update external systems.
CRM & customer operations